Industry solution
Run the work between your systems.
The value leaks in the seams between WMS, TMS and ERP, the manual handoffs and the SLAs nobody is watching. Tokoaido discovers those processes and runs them with governed digital workers. ERP connectors exist today; WMS and TMS connectors are built for your stack in a pilot.
How Tokoaido helps
What changes.
Mine the as-run flow across your systems and quantify where time and money leak.
Each discovered process carries an SLA risk score, so you can see where breaches build up and route a governed escalation.
Deploy governed agents for the exceptions nobody owned, with approval and audit.
Your WMS, TMS and ERP stay in place; the platform orchestrates on top.
Sound familiar?
The work nobody signed up for.
If you have said one of these this month, the rest of this page is for you.
I find out a shipment missed its cut-off when the customer emails at 6am.
The WMS says picked, the TMS says not tendered, and somebody has to phone the dock.
Detention charges are a line on the invoice that nobody can explain a month later.
We type the same order into three systems, and every re-key is another chance for a typo.
Exceptions run through one planner's head. When she is on holiday they pile up.
Everyone talks about AI. I would settle for knowing which handoff breaks most often.
Use cases
What you would use it for, first.
Each one starts from a problem you can name, and ends with something a person can see has changed. Live means it runs in the product today; pilot means we build it with you.
- 01
Exceptions with an owner and a clock
Live todayTodayAn exception sits in a shared mailbox until it is too late to rebook the load.
With the platformA designed workflow routes each exception to an owner, escalates when a timer runs out, and waits for approval before anything changes in a connected system.
What changesNothing waits in a mailbox without a clock on it, and every escalation has a name against it.
- 02
Order re-keying handed to a governed worker
Live todayTodayThe same order is typed into the ERP and two other tools by people who should be handling exceptions.
With the platformA digital worker reads the order from your connected ERP and writes it where it is needed through governed connectors, proposing each write and recording it.
What changesPeople work the exceptions; the copying stops.
- 03
The handoff that breaks most, found
Built in a pilotTodayOrders cross the WMS, the TMS and the ERP, and nobody can say where the hours go between them.
With the platformIn a pilot we connect your WMS and TMS, and process discovery reconstructs the as-run flow from their events with each gap and bottleneck evidenced.
What changesYou fix the handoff that costs the most, measured on your own events.
- 04
SLA risk seen before the customer sees it
Built in a pilotTodayA load trending late is spotted by the customer before your team.
With the platformWith WMS and TMS connected in a pilot, at-risk handoffs are flagged against their SLA and routed into the same governed escalation.
What changesYour team calls the customer first, with a plan.
Business value
Where the return comes from.
The levers, and the range other organizations have published for each. Ranges are typical of the category, not a promise and not our customers' results.
Waiting at the dock
39% of stopsDrivers are detained at almost four stops in ten in US trucking. Seeing where loads wait is the first step to charging for it or removing it.
American Transportation Research Institute (via Supply Chain 24/7), ATRI: Truck Driver Detention Leads to $11.5 Billion Productivity Loss (2024)Empty running
1 mile in 6Connected order and transport data shows which lanes run empty, so planners can act on it.
American Transportation Research Institute, An Analysis of the Operational Costs of Trucking: 2025 Update (2025)Re-keying between systems
Hours spent copying orders between tools come back to the team. Put your own numbers into the estimate below.
Disruption that costs profit
~42% of a year's profit per decadeLong disruptions now arrive every few years on average. Faster, governed exception handling limits how far each one spreads.
McKinsey Global Institute (via Consulting.us), Risk, resilience, and rebalancing in global value chains (2020)Run your numbers
Hours your people spend moving work between systems.
Every input is yours to change, and the arithmetic is shown in full. Nothing is hidden in a multiplier.
12 × 6 × €55 × 40% × 46 working weeks = €72,864
An estimate on the numbers above, not a measurement and not a customer result. In an Operations X-Ray we replace the assumptions with figures measured on your own systems.
Before and after
The same week, run differently.
The customer tells you the shipment is late.
An at-risk load is flagged and escalated to an owner first.
Orders are typed into three systems.
A governed worker copies the order and records every write.
Exceptions live in one planner's head.
Each exception has an owner, a timer and an approval.
Detention is a mystery line on the invoice.
Waiting time is visible per stop and per lane.
In practice · Example scenario
SLA risk → governed escalation
A handoff between systems is trending toward a breach. The platform flags it, proposes an escalation with the right context, gets approval, and acts in the connected systems.
Other industries
Operations X-Ray
Start with your worst exception.
Bring the exception that eats the most planner hours. We build its governed workflow with you.